Wednesday, 24 February 2010

Customer Information Points

FGW apologises for the non-working information point on platform 1. The cable to the information point box was severed when recent engineering on the track was undertaken. The repair can only be undertaken under a line possession order.

A new information system is being rolled out on the FGW network and a new enhanced information point will be installed. This will include a small flat screen which will display live arrival and departure information, a facility to contact National Rail enquires, an emergemcy button to summon Police and a loudspeaker for FGW staff to make public address announcements to waiting passengers.

The provisional installation date for this at Yate station is the autumn 2010.

1 comment:

  1. They've just installed these information points at Bedminster station, they show an error message instead of next trains half the time. Why can't First Great Western put in normal Departure boards like everyone else?