Representatives from this group first attended the last meeting of the Yate Station User Group and introduced this group to us.
Their website address can be found at ;-
http://www.tfgb.org.uk
Wednesday, 24 February 2010
Provision Of An Earlier Sunday Morning Journey To Bristol
Requests have been made for the provision of an earlier Sunday morning service to Bristol as the bus service does not run early enough to get people into Bristol to commence their work.
FGW have said that an additional service would need to be justified and would require revenue support from the local authorities.
A further request will be made to FGW to investigate the feasibility of re-timing the first Sunday service to Bristol to operateone hour earlier throughout.
FGW have said that an additional service would need to be justified and would require revenue support from the local authorities.
A further request will be made to FGW to investigate the feasibility of re-timing the first Sunday service to Bristol to operateone hour earlier throughout.
Customer Information Points
FGW apologises for the non-working information point on platform 1. The cable to the information point box was severed when recent engineering on the track was undertaken. The repair can only be undertaken under a line possession order.
A new information system is being rolled out on the FGW network and a new enhanced information point will be installed. This will include a small flat screen which will display live arrival and departure information, a facility to contact National Rail enquires, an emergemcy button to summon Police and a loudspeaker for FGW staff to make public address announcements to waiting passengers.
The provisional installation date for this at Yate station is the autumn 2010.
A new information system is being rolled out on the FGW network and a new enhanced information point will be installed. This will include a small flat screen which will display live arrival and departure information, a facility to contact National Rail enquires, an emergemcy button to summon Police and a loudspeaker for FGW staff to make public address announcements to waiting passengers.
The provisional installation date for this at Yate station is the autumn 2010.
Station Environment
The Severnside Community Rail Partnership has provided planters on a number of stations and are prepared to investigate provision of a number of these at Yate using the Probation Services Community Payback scheme.
Further details will be posted here when avaiiable.
Further details will be posted here when avaiiable.
Penalty Fares
It is reported that the Penalty Fares system which was partially implemented in 2007 and them dropped has reportedly been set to be re-introduced in April 2010.
However, infrastructure neccessary for its full introduction will not be in place at every station in the Penalty Fares Zone in time for the deadline.
Passengers are advised that ONLY TRAINED Revenue Protection Staff are authorised to Penalty Fare a passenger and there is an independent Penalty Fares Appeals Procedure for passengers who feel they are unfairly Penalty Fared.
However, infrastructure neccessary for its full introduction will not be in place at every station in the Penalty Fares Zone in time for the deadline.
Passengers are advised that ONLY TRAINED Revenue Protection Staff are authorised to Penalty Fare a passenger and there is an independent Penalty Fares Appeals Procedure for passengers who feel they are unfairly Penalty Fared.
Fare Evasion
FGW were concerned over the number of passengers travelling without purchasing a ticket for their journey.
A revenue protection block placed at Filton Abbey Wood has caught a number of passengers travelling without a valid ticket. These passengers are asked for their names and addresses and have been given warnings that if they are caught travelling again without a valid ticket, prosecution will follow.
A six month trail of having a member of staff at Filton Abbey Wood in the afternoon peak hours has been approved and the post is currently being advertised on the FGW website.
A revenue protection block placed at Filton Abbey Wood has caught a number of passengers travelling without a valid ticket. These passengers are asked for their names and addresses and have been given warnings that if they are caught travelling again without a valid ticket, prosecution will follow.
A six month trail of having a member of staff at Filton Abbey Wood in the afternoon peak hours has been approved and the post is currently being advertised on the FGW website.
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